Client Credentials vs Authorization Code for WFM reporting API

NICE CXone API & Integrations
1

We’ve got a Python script that pulls WFM adherence data every hour. It’s currently using Authorization Code with PKCE, but the refresh token logic is a mess.

  • Running on a dedicated Ubuntu server in US/Central
  • Using genesyscloud Python SDK v2.0
  • Need to query /api/v2/wfm/schedules and /api/v2/wfm/users
  • No human interaction, just cron jobs

Should I switch to Client Credentials grant? The docs say it’s for server-to-server, but I don’t see how I scope it to specific divisions like I do with the user token. Here’s the current token exchange setup:

oauth_client = oauth.OAuthClient(
 client_id=config['client_id'],
 client_secret=config['client_secret'],
 grant_type='authorization_code',
 redirect_uri=config['redirect_uri']
)

If I change grant_type to client_credentials, what happens to the division context?