Cisco CUCM _ CUCM T-Server - Monitoring Agents over SIP

Hi,

I am working on a project to move agents from Cisco Harphone to Jabber and monitoring those agents over SIP via Genesys. I have configured everything according to the document attached however I still don’t see Subscription messages from T-Server to CUCM.

https://docs.genesys.com/Documentation/SIPS/8.1.1/IntegrationReferenceManual/CUCMOverview

Any suggestions?

Can you send how are your Trunk, VoIP Service and Extension DNs configured?