We are building a backend reporting service in C# using the Genesys Cloud .NET SDK. The app needs to pull historical interaction data and run analytics every night. It doesn’t have a user interface, so there is no user login flow involved.
I am looking at the docs for OAuth and see two main options for getting a token. One is Client Credentials and the other is Authorization Code. My understanding is that Client Credentials is for machine-to-machine communication. Since this is a server-side app, it seems like the right choice. But the docs also mention that some scopes require a user context.
I tried using Client Credentials first. Here is the code I used to get the token:
var client = new RestClient("https://api.mypurecloud.com/oauth/token");
var request = new RestRequest(Method.POST);
request.AddHeader("content-type", "application/x-www-form-urlencoded");
request.AddParameter("application/x-www-form-urlencoded", "grant_type=client_credentials&client_id=my_client_id&client_secret=my_client_secret", ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
This works fine. I get a token back. But when I try to call an endpoint like /api/v2/analytics/interactions/summary, I get a 403 Forbidden error. The error message says scope_not_granted. I checked the app settings in Genesys Cloud and added the reporting:interactions:view scope. But it still fails.
I read somewhere that some reporting endpoints might need a user token. So I thought maybe I should use Authorization Code instead. But setting up a full login flow for a backend service seems messy. I would have to store a user’s refresh token and handle rotation. That feels like extra work for a simple reporting job.
Is there a way to make Client Credentials work for reporting? Or do I really need to use a service account with Authorization Code? I want to avoid managing user tokens if possible. Any help would be appreciated.