Choosing between /api/v2/conversations and /api/v2/analytics/conversations for live webhook payload

NICE CXone API & Integrations
1

My webhook handler is getting 404s when trying to fetch real-time conversation details using the analytics endpoint.

GET /api/v2/analytics/conversations/details/realtime

I assumed analytics would have the full state, but it seems to be for aggregation. I need the raw participant list for a live sync.

  • Using conversations/conversations/events webhook trigger
  • Token has analytics:read and conversations:view
  • Need data within 2s of event

Should I be hitting /api/v2/conversations/{id} instead? The latency feels higher but the schema is what I need.