check extension logged in or not

Architect & Flows
1

Hi all,

In routing strategy

Could you help me how to check for if agents extension, ACD positions are logged in or not
like SData[‘[email removed]’,‘StatAgentsTotal’] > 0 checks for if agents are logged in or not.

Thanks in advance

2

Hi,

It should be possible to check if agent is logged/available on particular place using SData[‘……@….AP’,‘……’].

R.

2 Likes
3

Rene,

SData['......@....AP','......'].

above place id represents single place Id right? what if i want to check all agents extensions in the call center?

If I create a place in CME with allagents extensions and use it as a group to check will that work?

Thanks for the update

4

Hi,

You can create group of places and use this object in SData function (SData[‘……@….GP’,‘……’]).

Just curious - why do you need to check all places?

R.