ChatStateChangeMessage

NICE CXone API & Integrations
1

Hi,

I’ve below line of code in my customization to listen for WWE events. But i’m specifically looking for events from “ChatStateChangeMessage”

genesys.wwe.service.subscribe([“agent”, “interaction”, “media”, “system”], WweEventHandler, this); - with subscription not receiving messages

from Log:
2022-01-18 14:59:48.158 [TRACE] [WWE.Chat.MediaChatExtension] {
“messageType”: “ChatStateChangeMessage”,

Any idea pls let me know.

Thanks,
Kumar

2

Is your customized page set on interaction-workspace\workspace.web-content and the correct section representing that customization defined on the WWE Cluster application?

Did you load the wwe-service-client-api.js on the webpage before your script?

Also, check on your browser if there are any CORS or security errors calling for your customized page, with the Browser debug/developer tools.

3

Thanks for the reply.

I’m able to listen to those messages through CometD JS

ccs-cometd-client.js
CcsCometD.Subscribe(“/v2/me/chats”, CometdEventHandler);