chat

system · July 10, 2009, 4:11pm

I am getting the below error when initiating a chat from the web api server

Failed in request to Interaction Server

Can any one tell me wht cud be the reason?

Framewrok : 7.6

thanks in advance

system · July 10, 2009, 5:21pm

Do you have a connection to interaction server in the connections tab of chat server? Chat server has a mandatory connection to interaction server.

system · July 10, 2009, 6:44pm

Yes i have it but still it is not working…

cavagnaro · July 10, 2009, 7:26pm

Check logs, what do they tell you?

Shiphyer · July 13, 2009, 8:02pm

Are your environment multi-host??
If yes, webapi host/port can access interactionserver host/port?
telnet it

logs would help us…

Rene · July 15, 2009, 11:55am

Lucy,

Could you post here logs of WebAPI and Chat servers?

R.