Hi, Currently EWT (Estimated Wait Time) predefined statistics is not supported for chat interactions. Please let me know how we can calculate EWT for chat.
Use available statistics for interaction queue and calculate EWT on queue lvl
Hi, Currently EWT (Estimated Wait Time) predefined statistics is not supported for chat interactions. Please let me know how we can calculate EWT for chat.
Use available statistics for interaction queue and calculate EWT on queue lvl