Hi all,
Is it possible to get userdata from a jsp script (previously attached in routing for example)? Unfortunately I couldn’t found an example in any docs etc.
Thanks,
Bandorka
No, I develop a chat solution based in eServices samples chat code. I want to get some userdata within my jsp code,
thanks for the answer
Flex protocol has limits. You can attach but not read. You would have to develop using PSDK
PSDK = Basic Chat Protocol, there is an example called Open Media Chat Client
Many thanks for the answers, I will look…
In a strategy before a target block I use an external service call block. Unfortunately this esp request only arrived to the browser when an agent answered the chat. (approximately 15 secs). Is it possible that this request arrive earlier (immediately after login to chat server)?
thanks
Bandorka
You mean you were able to send data to the customer Web interface? If so, can you please detail on the how?
About the 15 seconds I think is the time IXN server reads the DB and executes strategy again, maybe you can send to the agent only when UData is there and make it Delay while not
Yes, the idea is that we “control” the chat interaction from routing. For example in out pre-route strategy we send a message via ESP: EWT:35 or close:we are closed, because… and then we display the EWT to the customer, or inform that we closed. The same thing, when the agent start a transfer…
Can you share screenshot on a simple example?
In the pre-route strategy:
http://www.kephost.com/image/F8Vo
At the customer side:
http://www.kephost.com/image/F8VK
In the command window you see the tomcat stdout log where the chat application logging
And the code customization (HtmlChatCommand.jsp)
http://www.kephost.com/image/F8VP
Question, why is the message sent after the queue target and not before?
No significance (time relevance) if you put before the queue block, if you mean this