Experts ,
I have 10 Chat Agent LIC installed in the system but once i reach to 6 i cant login rest , it gives error in Workspace as say check out licesense ..
Kindly advice
And, what’s in your license file ? :-X
My bet, 6 seat.
If not, look at the license options on the interaction server.
in LIC file it 10 and option in interaction is 10
Post it please and IXN logs showing the time where the error occurred
Enviado de meu E6633 usando o Tapatalk
2018-04-25T15:13:54.890 Trc 30001 Starting in BACKUP mode, using dbid 167 for database operations
2018-04-25T15:13:54.983 Trc 30101 Starting license manager using group id ‘167’
2018-04-25T15:13:54.999 Std 07101 Feature ‘ics_multi_media_agent_seat’: 10 licenses checked out
2018-04-25T15:13:55.046 Std 07101 Feature ‘ics_live_web_channel’: 10 licenses checked out
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘registration-timeout’ = ‘30’
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘max-interactions-per-pull’ = ‘100’
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘max-interactions-per-snapshot’ = ‘500’
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘handling-timeout’ = ‘180’
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘routing-timeout’ = ‘720’
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘delivering-timeout’ = ‘30’
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: ‘settings’:‘statistic-interval’ = ‘5’
Post the log snippet of the error occurance, not the license load…
agents are configured for voice and chat .. and chat license is 10. if i cross 10 (chat +voice ) agent , i am removing Agent login and Skill , but its not helping to reduce .
what else i need to remove to do not count agent in Chat license ?
It’s the role that determines which media the agent will login when he connects. Remove the role for chat if you don’t want to use it.