Challenge

Hi Yo’All,

I need a new challenge to use my brain some more…

If anyone has a functionality requirement that Genesys does not currently provide, and you think it would make a good application, please let me know and lets see if we can get it going as a possible open-source project.

W.yn

Hum…what about personalized signatures on GAD?

OK. Challenge accepted. Now what does JSP stand for?

;D

Hi Cav,

I have worked out how to do the personal email signatures in GAD. Just got to write the code now.

W.yn

Cool! Even more with the fact that you started from the scratch with JSP ;D

Hi all. Hope you are fine

what about a new application to support virtual ip.

This can be oriented in ha also…

A friend …

Can you explain this some more please?

I think this means “dynamic” IP… The ability to set up Hosts that are not reliant on a fixed IP Address…?

Strange question because the IP address is usually optional and Genesys config resolves on the Hostname… ???

Hi friends. I am gonna explain idea.

Escenario.
Please, suppose we have 1 pbx_tserver, if this tserver stops the complete call center will stop. Rigth? Ok, using a virtual ip we can redirect all trafic to other tserver. In this case our customized application services like softphones never stop.

In fact we are facing some kind of similar trouble, we have a softphone with cmr capabilities. This phone is pointing tserver. In case tserver stop our phone stops too. If we can manage a virtual ip, we could redirect traffic to 2nd tsever without impact on final user.

Thanks

Hum, not necessarily. Even using virtual IP the balancer will only stablish an active connection to only 1 server behind it. So if you lose connection to this one then again the balancer will have to distribute to the second server but all the communication you were handling with first server will be lost as even ConnID will be different. What you describe is what HA for Genesys provides already, so wouldn’t be a new solution at all.

Hi, this is my point of view.

What i have noticed with this kind of scenarios is that when we have 2 tserver (primary and backup). Third applications stop providing servcie because the are pointing tserver, even after the switchover customized applications are not able to work without modifying manually new hostname or ip for backup tserver.

So the proposal is to have on virtual ip, pointing tserver and when crash ocurs redirect to second one. In thsi way final user is not going to be impacted.

I know we are going to miss some calls, but only the time the problem si present. We can handle that scenario, what we can not handle is to modify server phone manually.

If this kind of service already exist on Genesys suite (virtual ip or virtual balancer for third party app). Please let me know.

Hi GenesysNewbie,

Genesys doesn’t support virtual IP address for the T-Servers (except SIP Server) but Genesys High Availability provides the functionality you’re after. If you application doesn’t support HA correctly then you shall review design/code of your app IMHO.

R.

Hi Rene,

Thanks for ur response. I was figuring that java code will need to be customizedin order that; However , i am investigating all possible scenarios.

BTY, Can you provide information about virtual ip for SIP Server? I would apreciate your help.
(if you know where i can find more information, please let me know)

Thanks in advance.

Hi Wyn,

how about an access level that allows you to only change (not delete or add) an agents skill level whilst not allowing you to change any other thing about them i.e name, payroll, login etc. This would be a huge benefit as the business want managers to change skills but they are also changing other things too ??? ???

Tambo

Hi Tambo

Genesys Administrator (8.x) allows you to allocate “roles” for accessing and updating specific parts of the configuration layer… So it seems as though Genesys have done/planned for this one already…

Good ideal, though!

TT

Perfect!! Tony,

here’s the silly question part…we have CME 7.6 how does Administrator tie in with that as I’m not aware of using Administrator ???

Tambo

Ah… unfortunately, it’s only available in later versions…

:‘( :’( :‘( :’( :‘( :’(

Right,

here’s one that probably isn’t possible but what if you could see real time what numbers agents were dialing out to?

so you could see in pulse how many agents were calling out to the same number i.e an admin department !! not very good having 10 agents on outbounds to the same number therefore not taking inbound calls.

not possible ?!?!?

Tambo

Shouldn’t that be controlled like one layer up? Planification? Giving the same info to 10 agents then you should expect that at some point all of them will call the same customer or whatever if they don’t share their calling info on some DB