CCPulse weekly interval one week ahead then normal calendar week

yogesh · January 4, 2011, 9:16pm

Hi All

Please can anyone assist me, i have a problem on CCPulse, if i draw a historical report by weekly and and specify a date, the view shows for example week 23, but actual calendar week is week 22, so CCPulse is one week in advanced, is there any way i can adjust CCPulse weeks to normal calendar weeks? as i noticed the 1st of January (Saturday) is registered as week one, and yet the 2nd January (Sunday) is registered as week two.

cavagnaro · January 4, 2011, 9:56pm

But that is correct, week 1 was only that saturday 1, or according to you what was it? Week 0?
We are currently on week 2 of 2011.

yogesh · January 5, 2011, 8:10am

Hi

Because currently according to a calendar this week from the 2nd - 8th January is week one, but according to Genesys CCPusle from the 2nd - 8th January is week two. How can i get CCPUlse insync with the Calendar week?

Regards

catanirex · January 5, 2011, 12:48pm

It sound like CCAs Datamart/ETL is not configured properly.
There are options for ETL Runtime defining weeks in CCA, by using the java parameters setFirstDayOfWeek, wholeWeeks etc.

CCP is only using the valuse in the database..

yogesh · January 5, 2011, 2:03pm

Thank you very much.

is there any way you can direct me in going about on changing this?

cavagnaro · January 6, 2011, 4:26am

According to my Outlook calendar we are on week 2…have compared online and still we are on week 2…

yogesh · January 6, 2011, 8:38am

Hi

Because i am in South Africa, and our hard copy (printed out calendar is reporting that 2nd - 8th January is week one. I would like to get the CCPulse calendar the same as hard copy (printed out) calendar (In terms of weeks), any direction as to how to change the weeks on CCPulse?

Regards