CCPulse email script alert

Hello

Can someone let me know how to do this in Genesys CCPulse?

Regards

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Enviado de meu E6633 usando Tapatalk

Check this;

https://genesyspartner.force.com/customercare/pkb_Home?id=kA3U00000000CKZKA2&l=en_US&fs=Search&pn=1