Hi
I got a new requirement for displaying the % of errors happening for IVR calls in CCPulse . The Total number of IVR calls are tagged under VQ ‘A’ and the error VQs are ‘B’, ‘C’ etc. They want a customized view which shows (Total Calls in VQ ‘B’ /Total calls in VQ ‘A’ )*100.
Is there any way I can achieve this?
Regards
RK
Mark calls with attached data, create dn group including all VQ’s and use filters to count calls.
No janisk, he wants to mix different VQ datas on a single View.
I do remember this was discussed some time ago but can remember the ending. Search the forum.
What I’d try to do is to create a Group DN and using attach data differentiate calls from A and B, then a formula would do the job.