CCPulse configuration

NICE CXone API & Integrations
1

Hi All,

Please help me how can i show the userdisp option in ccpulse real time monitoring.
below are thing that i have done at configuration level.

Requirement is need to show the manual call connect and non connect count.

created filter using below stat.

( PairExist(“GSW_CAMPAIGN_NAME”, “Manual”) ) & ( PairExist(“GSW_AGENT_REQ_TYPE”, “UpdateCallCompletionStats”) ) & ( PairExist(“cti_CallConnectFlag”, “true”) ) ( PairExist(“cti_CallConnectFlag”, “true”) )

but in ccpulse statserver there is option userdisp under this only it will be visible, that i am not able to see.

Please help me on this.

Regards,
Rahul Jedhe

2

Hi Rahul,

  1. Please post questions in the “Discussion” Forum.

  2. Your Filter appears to be missing an ampersand;

(PairExist(“GSW_CAMPAIGN_NAME”, “Manual”)) & (PairExist(“GSW_AGENT_REQ_TYPE”, “UpdateCallCompletionStats”)) & (PairExist(“cti_CallConnectFlag”, “true”)) & (PairExist(“cti_CallConnectFlag”, “true”))

  1. Your Filter contains the same KVP, twice; (PairExist(“cti_CallConnectFlag”, “true”))

  2. If userdisp the name you gave to the Compound Stat in the StatServer Options, it should be available when you build a View in CCP+. Check you are trying to apply it to the right type of “Object” (in CCP+), by looking at the “Subject” (in StatServer).

HTH?