Any one have documents to configure and install CCA ?
As I am stuckked to do this in our new implementation.[attachurl=#]
You can only get those documents from Genesys support site.
http://support.genesyslab.com
Of course you need to have a valid access
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for creating application objet of stat server for CCA which stat server template i need to import
is it a same template which we use?
do i need to change type of stat server?
It is the reporting statserver, the one used for statistical reports on CCPulse.
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Have you had any training?