CCA Filters in CCPulse

Voice & Telephony
1

I have 2 seperate environments, one running CCA 6.1 and the other 6.5. The 6.1 version has picked up the (StatServer/DMA) Filters when we upgraded from 5.1 and I can use them freely in CCA/CCPulse. However, the 6.5 version didn’t import the Filters when I upgraded from 5.1 to 6.5.

I have:

Added the Filters in DMA.

Synchronized DMA with StatServer.

Created a Template in DMA, utilizing the Filters on Route Points and enabled/activated it.

Checked StatServer Options and can see the Filters.

Checked ETL Assistant and set up Purging, away from the default.

Still I don’t have any Filters on Route Points in CCPulse and DMA is not collecting/aggregating stats for the new Template.

Did I miss something out? Should I just restart the whole environment instead of cherrypicking (so far I have restarted DataSourcer, StatServer, and ETL Service)

Thanks!

2

Hello,

try to check if filters are accepted; in the StatServer you use for reporting, change debuglevel option (Options>statserver) to all, restart it and check if in the log file (verbose=all) you see “filter x added” or “ignored”. You could also check DataSourcer logs for filters accepted.

3

Thanks I’ll give it a go and let you know

Tony

4

Sorry tried everything here and still no joy. As is quite normal, it’s probably just one little iddy biddy thing I’ve missed but I can’t see it.

Hmmpph!

5

It was a small thing I’d missed. Whilst creating the KVP settings in DMA, I had forgotten the " either side of the Result Type.

Works fine though, now!

http://finance.groups.yahoo.com/group/GenesysCTI/