Can't get agent login from Configuration Server

Voice & Telephony
1

Hi.

I’m developing an application with ActiveX Desktop Toolkit 6.5 under Framework6.5 environment. PBX is Avaya G3.

The problem is that I can’t get agent logins of PBX from Configuration Server, although it is already defined. I used Logins property of GsAgentDesktopInfo object which is supposed to contain a collection of agent logins, but is in fact empty.

Does anybody teach me how to get them?

Thanks in advance.

2

Make sure you login and then

	desktop>Retrieve();

	user>Person>get_EmployeeID(&here);

if you are using agent_id=employee_id

if not, then you will need to access IGsAgentLoginInfo>Logins

That should do the trick.

How are you trying to do it?

Vic