Cannot start workspace sip endpoint

Voice & Telephony
1

Hi.
I gradually learn genesys platform. After first iscc transfer call all worked fine . On the next step, I set up interaction server, without changing any settings , and now in IWS i got cannot start workspace sip endpoint error. Sip server version - 8.1.102, IWS - 8.5.1

End of SipServer log file:
@17:23:27.4350 [0] 8.1.102.06 send_to_client: message EventRegistered
AttributeEventSequenceNumber 000000000000002a
AttributeTimeinuSecs 435000
AttributeTimeinSecs 1470579807 (17:23:27)
AttributeReferenceID 1
AttributeThisDN ‘3100’
AttributeExtensions [66] 00 03 01 00..
‘AgentStatus’ -1
‘AgentStatusTimestamp’ 0
‘status’ 128
AttributeAddressInfoStatus 1
AttributeAddressInfoType 8 (AddressInfoAddressType)
AttributeAddressType 1 (DN)
17:23:27.435 Trc 04542 EventRegistered sent to [428] (00000008 IWv2_Sidius 10.160.68.35:50733)
TRegManager::ClientRegistered 8 3100
– processed by client handler
17:23:27.435 — CIFace::Request —
17:23:27.435 – deleted: CRequest@3066d40 RequestRegisterAddress-IWv2_Sidius[428]/1
17:23:27.435: $-TLIB:CTI:Unknown:0:233

-AP[47]->-628 @17:23:31.0490
-Ap[47]-<-628 @17:23:31.0490
-AP[48]->-628 @17:23:41.0500
-Ap[48]-<-628 @17:23:41.0500
-AP[49]->-628 @17:23:51.0510
-Ap[49]-<-628 @17:23:51.0510

2

? You have to check IWS logs to see what is going on.
Also enable the SIP Endpoint permissions on the roles.

Enviado de meu E6633 usando Tapatalk

3

cavagnaro, exaxtly logs of IWS, or which? I thought it’s not a server application and doesn’t has log, also no log section in IWS application.

4

IWS does has a log section. Inside interaction-workspace section.
Even as app has logs

Enviado de meu E6633 usando Tapatalk

5

This happens the most to me for two reasons:

  1. IWS has not quit correctly so the SIP endpoint remains open when it shouldn’t be, then when launching IWS again a second SIP Endpoint can’t start (IWS can’t reuse the one that’s open) - to fix this check task manager and kill the process or restart your computer
  2. On a new computer where the SIP Endpoint has never started previously, the Microsoft Visual C++ dependencies have not been installed.
6

jamesmurphyau, you were right, IWS doesn’t close processes. But, i kill them and reboot. But unfortunately it did not help.

IWS LOG:

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.Channels.IServiceSIPEndpoint.set_Options(Dictionary2 value) at SIPEndpointSDKApplication.NamedPipeServiceSIPEndpoint.set_Options(Dictionary2 value)
at Genesyslab.Desktop.Modules.SIPEndpointCommunication.SIPEndpoint.ConfigureAndStartEndpoint()

System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://localhost/SIPPipe3100_10.160.68.35:6060/3100 that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. —> System.IO.PipeException: The pipe endpoint ‘net.pipe://localhost/SIPPipe3100_10.160.68.35:6060/3100’ could not be found on your local machine.

IP and port is correct.

7

Thanks to all, problem solved. Reinstall of iw application helped.