Cannot route the call

Voice & Telephony
1

Hi, I have this problem with the router. The router cannot find the strategy that is associated with a CDN even though the strategi is loaded. It always says " There is no value for option strategy". I think I am missing some option but I am not sure whihc one is it?

Here is a section of the log :

received from fd=15 message EventRouteRequest

AttributeCallType	1

AttributeCallID	839

AttributeConnID	000100c60df53001

AttributeCustomerID	'0'

AttributeExtensions	[41] 00 02 02 00..

	'OrigAddrType'	bin: 00 08

	'OrigAddress'	'7999'

AttributeThisDN	'29000'

AttributeThisDNRole	2

AttributeThisTrunk	0

AttributeThisQueue	'29000'

AttributeOtherDN	'7999'

AttributeOtherDNRole	1

AttributeOtherTrunk	0

AttributeTimeinSecs	996622419

AttributeTimeinuSecs	950517

07/31/01@15:43:33 _T_I_0000000000000000 [tserver_check_tmodel] EventRouteRequest is received for tserver MMCC_tserver (this dn=29000)

_C_W_000100c60df53001 [call_create] call with unknown tenant: 0

_C_W_000100c60df53001 [get_option_aux] default value (0) will be used for option use_parking_threshold

_I_I_000100c60df53001 [call_create] call (15d7a98) for 0 created

_T_I_000100c60df53001 [tserver_add_tpoint] add DN (MMCC_tserver 29000 CDN  <29000@MMCC_Switch>) truly

_T_I_000100c60df53001 [execute_delayed] check delayed proc

_C_W_000100c60df53001 [get_option_aux] there is no any value for option strategy0x1

_C_W_000100c60df53001 [get_option_aux] default value (0) will be used for option use_parking_threshold

Tue Jul 31 15:43:33 2001.395 Trace 027 router GCTI1520001 interaction 000100c60df53001 is started

PROBLEM IS HERE —

_I_W_000100c60df53001 [tserver_start_with_no_strategy] no strategy > default

Tue Jul 31 15:43:33 2001.396 Trace 027 router GCTI1520003 interaction 000100c60df53001 is routed to default

_C_W_000100c60df53001 [get_option_aux] there is no any value for option default_destination

_C_W_000100c60df53001 [get_option_aux] there is no any value for option default_destination

request to 1000002 message RequestUpdateUserData

AttributeReferenceID	11

AttributeUserData	[17] 00 01 01 00..

	'PegDEF'	1

AttributeConnID	000100c60df53001

AttributeThisDN	'29000'

_C_W_000100c60df53001 [get_option_aux] there is no any value for option default_destination

07/31/01@15:43:33 _T_I_000100c60df53001 [tserver_route_call] send to tserver MMCC_tserver RequestRouteCall to dn on (dnis= )

request to 1000002 message RequestRouteCall

AttributeReferenceID	12

AttributeRouteType	RouteTypeDefault

AttributeExtensions	[23] 00 01 00 00..

	'CUSTOMER_ID'	'0'

AttributeOtherDN	''

AttributeConnID	000100c60df53001

AttributeThisDN	'29000'

_A_I_000100c60df53001 [MoveCallLocal] ----->DEPARTURE(processing time 9)

received from fd=15 message EventAttachedDataChanged

=====

2

Scott,

are you in a multi enant environment?

call with unknown tenant: 0

My first guess would be that the customerid for IR and the rest of the environment is not the same…

If you are using a multi enant environemnt then make sure that product has the same name as the tenant, if you are not using it, then make sure that it is not defined.

I will run few test to see if this is the reason.

3

Hi, Vic. Thanks for your reply. Mine is a single tenant.

Also, I tried not specifying the customerid field. However, it is still not finding the strategy.

4

Scott,

you have customerid defined in your TServer, because you have AttributeCustomerID ‘0’ as part of the attach data.

Check your TServer settings and make sure that customerid is “” and not NULL or zero, etc..

5

Thanks, Vic.

It is indeed correct that the customeri should be set to “”. Thanks,

Scott