I am installing Outbound Contact Server. I created a campaign “Preview” and a calling list as well. when i load them and start, in my calling list I see that the data are retrieved but when I go to iws → My Campaigns the Get Record is disabled.
Hey,
Did you check OCS logs? and hope your campaign settings are correct?
Check if the role-based access is used on IWS object. If so, check agent’s role for actions related to the campaign.
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Make sure you use the right place in IWS and make sure your agent is part of the agent groups that associated to that campaign.
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