Cannot connect to stat server -PSDK

NICE CXone API & Integrations
1

The target is to get current agent status. I have this very simple code ti begin with:

        Endpoint statServerEndpoint = new Endpoint("StatServer_Routing_1a", "XXXXXXXXXX", XXXX);  // i have taken the real values from cme in my code.
        StatServerProtocol statServerProtocol = new StatServerProtocol(statServerEndpoint);
        statServerProtocol.ClientId = 1;  // is this a random value that i give?
        statServerProtocol.ClientName = "StatServer_Routing_1a";  // that is the name of the stat server basically
        try
        {
            statServerProtocol.Open();
        }
        catch (Exception e)
        {
            Console.WriteLine("exception: " + e);
        }

        var requestOpenStatistic = RequestOpenStatistic.Create();
        requestOpenStatistic.StatisticObject = StatisticObject.Create();
        requestOpenStatistic.StatisticObject.ObjectId = "CurrentAgentState";  // what is the object's configuration id? where to find it?
        requestOpenStatistic.StatisticObject.ObjectType = StatisticObjectType.Agent;
        requestOpenStatistic.StatisticObject.TenantName = "Environment";
        requestOpenStatistic.StatisticObject.TenantPassword = "";
        requestOpenStatistic.StatisticMetric = StatisticMetric.Create();
        requestOpenStatistic.StatisticMetric.StatisticType = "CurrentAgentState";
        requestOpenStatistic.StatisticMetric.TimeProfile = "Default";
        requestOpenStatistic.Notification = Notification.Create();
        requestOpenStatistic.Notification.Mode = NotificationMode.NoNotification;
        Console.WriteLine("Sending:\n{0}", requestOpenStatistic);
        var response =
        statServerProtocol.Request(requestOpenStatistic);
        Console.WriteLine("Received:\n{0}", response);

        statServerProtocol.BeginClose();

Not sure about the Object Id . In my Stat Server / Options i have an object called CurrentAgentState.
Tenant Password : should this be the password to login to cme?

It goes through the whole code and i get the response.
The result is that in the response i get the Event error <1>: Tenant “Environment” not found .

What can possibly be wrong here? Can you give me some hints?

2

Do you have such Tenant added to your StatServer application? Does that tenant exists? Ask your Genesys admin guys about it

Enviado de meu E6633 usando Tapatalk

3

i only have Environment tenant and Resources tenant in CME. In Environment , i have Applications/Enterprise_Routing and in this folder i have the stat server application. How can i see if there is a tenant added to my application?

4

Tenant should be “Resources” and also the clientName should not be a name of the server component (stat server)

5

Thank you guys for your help! :slight_smile: It works with Resources ( even if i used the name of the stat server as clientName. ) But i will use another name. Do i just need to provide with a random value for client id?