What options/methods are there to search a calling list from within a strategy to see if there are any records for a particular phone number? I can take action on a particular phone number (Cancel records) etc, or on one particular record, but I can’t find a way to get a list of record ids returned for a particular phone number.
My scenario is wanting to see how many requests a particular number has in the list for a callback and then take action on each of those records or the group of them.
In this case it’s during an inbound call. So I already have CLI and can use RequestRecordCancel with that but I need to first check that there are any records against that number and give the customer the option. During an outbound call GSW_PHONE and the record URi are provided to URS via attached data but that’s a different scenario.