What Kubig says is that it is a Kvp that needs to be setup.
Check deployment guide for it on how to be set.
Enviado de meu E6633 usando Tapatalk
Double check that the screen recording starts with voice call only and not with logged in event or any other event. There was a known limitation while using older version of WDE and SRS client, where the blending agents were not working, etc. So, strongly recommend to use the latest version of involved components.
Hi cavagnaro,
What is kvp, I don find it on deployment guide
I think config SRSScreenRecordingStarted in Muxer
but I dont know config it marked in meta data
Could you tell me more than infor about kvp ?
Thanks,
Hi kubig,
I use version package:
Installation Packages
Version-Build #
Language
OS group
Genesys SR Service
8.5.341.11-b1
English (United States)
Windows 2008/2012/7/8/10
Interaction Recording Web Services
8.5.202.19-b1
English (United States)
Red Hat Enterprise Linux AS/Intel
Recording Crypto Server
8.5.075.71-b1
English (United States)
Red Hat Enterprise Linux AS/Intel
Recording Crypto Server
8.5.075.71-b1
English (United States)
Windows 2008/2012 x64
Recording Muxer Script
8.5.275.71-b1
English (United States)
Red Hat Enterprise Linux AS/Intel
Recording Plugin for GAX
8.5.075.72-b1
English (United States)
Windows 2008/2012 x64
Recording Processor Script
8.5.080.07-b1
English (United States)
Red Hat Enterprise Linux AS/Intel
Workspace Desktop Edition
8.5.117.18-b1
English (United States)
Windows 2008/2012/2016/Vista/7/8/10
Thanks
As I wrote, make sure that the screen recording starts only with voice call and not with logged in event or any other event. Also, check the configured regions for particular components - region must be configure identically on all levels and please note it is case-sensitive
Thank for your update Kubig and Cavagnaro,
The issue have been resolved because I missing config on elasticsearch
I miss config :
index.analysis.analyzer.whitespace_lowercase.tokenizer: whitespace
index.analysis.analyzer.whitespace_lowercase.filter: lowercase
index.analysis.analyzer.mediaPartitionAnalyzer.tokenizer: path_hierarchy
Then reindex, restart muxer
→ Muxer can query screen and mixing voice and screen
→ Playback on SpeechMiner mixing voice and screen is OK
But It only mixing on 24h, can not mixing old files
I install two Muxer and config :
window_past = 1440 ( for Muxer 1)
window_past = 0 (for Muxer 2)
But It still can not mixing old files than 1 day
I check log on Muxer
It only Muxer 1 can mixing audio and screen
Muxer 2 can not query screen
Please check help me
Thank all,
Do not use Muxers like that, just reconfigure the first one to query larger timestamp.