Campaign Setup End to End

rvn01 · January 22, 2015, 5:05pm

Hi Guys,

My contact center recently acquired a genesys setup. i’m very new to Genesys and have no idea how to do anything really on it…

to start with:

Can someone please let me know how to set a campaign up - end to end? Call outcomes, Pause codes, scripts etc?

Thanks

cavagnaro · January 22, 2015, 5:49pm

??? ??? ???
So who is implementing it??
Many considerations, not a plug and play stuff…

system · January 22, 2015, 7:29pm

Lots of resources on-line for Genesys Solutions. Maybe start here:

Adam