calls with 2 connids

Voice & Telephony
1

hi all,

I have this prod issue. There are few calls behaving this way. Call comes in with one connid (00f201bdf2b7d87d) and then on IVR port (65610) when its gettting xfered to CDN (60606) gets released and new connid ( 00f201bdf2b7d891) is created. The call with new connid is never getting answered. We dont know whats causing this and how to fix this.

please advice.

Attached are the tserver, urs and Iserver logs for the above example

1 Like
2

it sounds like the “consult” call type issue in URS…

consult call in URS may be completed at any instance before diverting to ready agent; thus, leaving the second call leg (the call path initiated by IVRS port).

Please refer to previous posts for suggested solution and disscusion

http://www.sggu.com/smf/index.php/topic,2034.msg11246.html#msg11246
http://www.sggu.com/smf/index.php/topic,4465.0.html

bcyk

3

hi bcky,

I have URS options as

   give_treatment=true
   route_consult_call=true

only few calls randomly are behaving as mentioned above. ant advice?

2 Likes
4

URS options are correct

did you browse given URL for previous posts?
If not, please study them

in short, you may need to add below coding in strategy to avoid consult call that may be completed (i.e., eventpartychanged) in the URS.

{ delayTimer = 200 }
{ loopMax = 5 }
{ loopCnt = 0}
{ if CallType = Consult } → delay(200) → {loopCnt = loopCnt +1} –
| → { if loopCnt < loopMax} ==( go to the if CallType = Consult block}
| |
| <---------------+
|
{ … next block …}

bcyk

1 Like