Calls is getting disconnect after 20 mins

Voice & Telephony
1

Hello All,

I am facing an issue in my environment. Inbound and Outbound calls are getting disconnect after 20 mins with releasingparty = 3 Unkown

CallID: 008b028e9677fff9

please download SIP server logs from below url.
https://1drv.ms/u/s!AuI3QWhuGEqSgXnEVKBub4ATWpee

this issue is impacting on the production calls . please help me to resolve the issue I’ll be very thankful to supporting me

2

Unable to download you file, it says:

Unable to scan FOCC_SIP01_SIPSRV_P.20161117_133904_872.zip for viruses
OneDrive is unable to scan FOCC_SIP01_SIPSRV_P.20161117_133904_872.zip for viruses.

3

did this start all of a sudden?
was it working fine beforehand?
what was changed in the environment?

4

Don’t double post

Enviado de meu E6633 usando Tapatalk

5

Dear Admin,

kindly accept my apology. Next ill take care of it.

Regards,

snhassan

6

your reply from your other post…

Dear All,

the calls are getting disconnect after 20 min if the agent are not doing any activity on the Workspace.
Most of the calls are idle because Agents are receiving the calls from Workspace and start working in other interface.

I just review the SIP server configuration and found that Cleanup-idel-tout is =20 min. I increase the Cleanup idle from 20 min to 30 min.
Now my calls are connected in idle state for 30 min.

set it to 0