Calls entering the exit block after target block timeout

Architect & Flows
1

Hi,

We are using target block and given timeout of 10 secs. If no target available, we are assigning priority and looping for 5 times the target block. In that case, the callers can wait in queue for 50 secs and once it reaches 5 times, we are exiting the strategy. In this case, which queue stat gets incremented (abandoned/forwarded/cleared) and RP/queue entered would be 1 or 5?

2

distributed.
But distributed to where?? where does the red port takes the call? On outbound would be dropped call

3
which queue stat gets incremented (abandoned/forwarded/cleared)
cleared
RP/queue entered would be 1 or 5
Depends on the stat you're using. If you're using Total_Entered then the value will be 5, but if you're using Total_Calls_Entered
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4

Cleared calls are only valid for Virtual Queues. Routing Points don’t generate such ones.

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