Hi again,
I am browsing a colleagues Troubleshooting (Tserver,URS etc) document, and there appears to be a tool for interrogating logs called CALLFLOW.EXE
Can anyone confirm where i can get this from please, as searches of the Genesys support site show nothing and it looks like it could be a major help in identifying the sequence of calls.
Ta
Sean
You get this when you go to the Troubleshooting Workship at Genesys University. It’s not licensed or distributed in other ways.
I was able to get a copy last year directly from Genesys Tech Support just by asking someone for it. Have you attempted asking Genesys Support for it directly.
I’ve got a copy. can email if you want.
Hi i’d love to be able to get a copy of the callflow.exe is it possible ?
Hi,
I wasn’t able to find it, I’m definetly interested in getting this tool, could you please send a copy to me too? I’d appreciate much. Thanks
Hi all,
this tool and doc is available here.
http://s51.yousendit.com/d.aspx?id=383GKYCL384A82Y3ICMPK41VIP
Sorry for delay.
Great! Thank you, it’s what I was looking for. Does anyone also have “TServer Management client” and “StatServer stuck calls” tools? Thanks
I wasn’t aware that there was a “TServer management client” and “Stat Server Stuck Calls” tools. If so, I would be very interested in learning where to get them. Thanks!
I wasn’t aware either of a “TServer Management client” tool or a “StatServer stuck calls” tool. Does anyone have a copy of either of these that I could get? Thanks..
Can anyone reupload to yousendit please?
Apols for the delay in rsponding but i eventually managed to find it on a TSI (Troubleshooting & Investigations) CD that i found knocking around.
Thanks for everyones replies.
Are there “TServer Management client” and “StatServer stuck calls” tools on that cd? Would it be possible to have a copy of these? Thanks
The Callflow, OcsView and ts2db utilities are now available for download on the genesys support website.
Go to Browse documents / troubleshooting utilities to download them