Callback parameter available in URS routing

Voice & Telephony
1

Hi guys,

I’ve configured a callback service using GMS and ORS.
All works well and if I set a parameter when creating the Callback Request I can see it in the WDE Toaster and Case Data.
The thing is that I would like to have this parameter in URS routing also.
Example:
I create the callback with:

http://xx.xx.xxx.xxx:yyyyy/genesys/1/service/callback/User-Terminated-Preview?_customer_number=1800&_urs_virtual_queue=GMS_VQ_SIP_Switch&str_value1=Info1

I’ve configured in the callback service:

_attach_udata=separate_keys
_urs_udata_xfer_keys=str_value1

But in the WaitForTarget strategy when I try to attribute this value to a variable

StrValiable=UData['str_value1']

it comes up empty. I would have expected “Info1”
Do you know who can I check the value of this parameter in URS?

Thank you!

2

Actually I managed to make this work myself using a combination of
“Passing Configuration Tokens in Queries” from https://docs.genesys.com/Documentation/GMS/latest/API/CallbackServicesAPI
and
_urs_extension_data option on the service

Thanks!