Hi,
We need to develop simple callback application for compact call center (50 agents) all agents are blended Inbound/Outbound.
It’s clear to me how to register request, but how to call back? All agents usually participate in Progressive/Predictive outbound campaign. Callback campaign also must be Progressive/Predictive. As I understand from documentation, agent can’t participate in more than one Progressive/Predictive campaign.
Any Ideas how to solve this?
Does, anybody have developed callback solutions on OCS? How you do this?
Thanx for any help
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