Call Transfer Failure

Hello Folks,

Expected Call Flow: Client —>800#(SIP TRUNCK) -->PSTN—>ATT SBC—>Avaya Session Manager—>GVP —>IVR Played and determines the DN—>that DN is Configured in SIP and routing strategy is loaded–>hits that Strategy where Trouting to another DN(Defined in Avaya Switch—>Avaya switch adjunct route to the T-Server —>URS routes to that to available Agent.

** SINGLE SITE ONLY**

Problem: Event Error is noticed in URS Logs at the T-Route step where we have seen Invalid Called DN. Seen the same in SIP visualizer logs.

Any thoughts on this will be helpful.

Connecting…
Prii ring ring tra tra…modem sounds…
Connected…
Accessing with default credentials…fail
Pass [email removed]
fine…
Accessing logs
Aham…yeah…cool…yep…whut? Ah ok…
I see…
Checking Trunk…ahhhh

Ok problem is at your PBX

Thanks for responding. I knew with out logs it is really hard to troubleshoot but I am in a scenario where I could not upload any logs. After going through the SIP server logs I fixed the problem by adding the ERP in our Avaya Session Manager which then resolved the cross site transfers.

Thanks for sharing the solution