Call gets busy signal - can't tell why

Voice & Telephony
1

our customer calls a number which routes internally to another group- it rings for about a minute and then they get a busy signal. Below is a snippet from the sipserver log that shows the busy - any idea why?:

07:44:10.330: Sending [0,UDP] 405 bytes to 10.30.243.242:5060 >>>>>
ACK sip:88599774892@10.92.243.242:5060 SIP/2.0
Via: SIP/2.0/UDP 10.94.159.45:5060;branch=z9hG4bK96F215F5-4695-4921-97CE-24079C79D085-179694
From: sip:2105079557@10.94.159.45:5060;tag=386ADA4B-D516-4399-B159-7ED3DA8AA348-72752
To: sip:88599774892@10.94.159.45:5060;tag=gK088487c3
Call-ID: 1CA5EF58-FD43-4816-A2C8-11BF7AD35DB4-43347@10.94.159.45
CSeq: 1 ACK
Max-Forwards: 70
Content-Length: 0

07:44:10.330: SipDialog: event CALLING_RESREJECT, t=1266336, s=9, r=5, m=0000000012e5fc28
07:44:10.330 SIPCONN(282608599774892): HandleSipDialogEvent(CALLING_RESREJECT)
07:44:10.330 SIPCONN(282608599774892): 1pcc event CALLING_RESREJECT
07:44:10.330 SIPCONN(282608599774892): ConvertResponse: 403
07:44:10.330 SIPCONN(282608599774892): ConvertResponse: no conversion configured for 403
07:44:10.330 SIPCONN(282608599774892): Failed to obtain Media Server ID
07:44:10.330 SIPCONN(282608599774892): Failed to obtain Media Server ID
07:44:10.330: ExtSvc: Script parse failed, cannot find priority 102 to execute
07:44:10.330: ERROR: 10000004, GetInstruction(priority, instruction), SipExtendedServicesResult.cpp,901
07:44:10.330: ERROR: 10000004, SetNextInstruction(priority), SipExtendedServicesResult.cpp,990
07:44:10.330 SIPCONN(282608599774892): state e:4,p:2,s:6,c:8,rc:403,m:1
07:44:10.330 SIPCONN(6530): CheckUpdateTransferStatus: no original dialog
07:44:10.330 SIPPARTY(282608599774892): 16789829 verify update of party-connection state A-F
07:44:10.330 +++ CIFace::Event +++
+++ Pre-event +++
Type EventDestinationBusy
Devices: <6530/6530> <-/282608599774892> <-/->
Calls: 16782278/019102a0d93e5fd2/16782278.1125d420/c:2/r:0 0/none
Parties: D6530/6530.11608700-1125d420:1/l:1/r:0/Dialing,Active,Origination
X282608599774892/282608599774892.11606e40-1125d420:1/l:2/r:0/Alerting,Destination
none
Cause: Blocked/35, Info: 0
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ DestBusy +++
– target state not compatible at line 1170
SetFailed: party 6530.11608700-1125d420:1, cause Blocked
@07:44:10.3300 [0] 8.1.102.09 distribute_event: message EventDestinationBusy
AttributeEventSequenceNumber 0000000000069989
AttributeTimeinuSecs 330000
AttributeTimeinSecs 1494513850 (07:44:10)
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 0
AttributeOtherDNRole 2
AttributeOtherDN ‘282608599774892’
AttributeThisDNRole 1
AttributeAgentID ‘38560’
AttributeThisDN ‘6530’
AttributeDNIS ‘88599774892’
AttributeUserData [160] 00 04 00 00..
‘IW_CaseUid’ ‘47cb2bc6-d164-451b-976c-7b307e193c53’
‘IW_BundleUid’ ‘4d52c48e-e136-4b55-b453-3562d178b835’
‘CustomerSegment’ ‘SHSV’
‘ContactId’ ‘0008GaBRP4EVBS7D’
AttributeCallUUID ‘39EDAO5G9L41DFO39TP55JK7EC0003UU’
AttributeConnID 019102a0d93e5fd2
AttributeCallID 16782278
AttributePropagatedCallType 3
AttributeCallType 3
AttributeCallState 5
07:44:10.330 Int 04544 Interaction message “EventDestinationBusy” generated

2

As you can see on SIP level there is a SIP 403 message. Unfortunately, from the fragment is not clear from what site the message coming.

3

i have the full sip logs - what should i look for before this to find the cause for the busy? Thank you!

4

¬¬ Search for 403 error and follow WHOLE call flow…you need to understand what you are doing. There is no magic answer. That is why logs exists.

5

the 403 happens just prior to that when it is applying a treatment. That announcement exists and plays except for the occasional busy that happens here.: I appreciate any assistance -

07:44:10.330 Trc 04541 RequestApplyTreatment received from [1328] (000000b8 URS_P 10.21.154.16:58013)
message RequestApplyTreatment
AttributeThisDN ‘000005000’
AttributeConnID 019102a0d93e5fed
AttributeTreatmentType 7 (TreatmentPlayAnnouncement)
AttributeTreatmentParms [84] 00 02 00 00..
‘LANGUAGE’ ‘English(US)’
‘PROMPT’(list) ‘1’(list) ‘INTERRUPTABLE’ 0
‘ID’ 19999
AttributeExtensions [39] 00 01 00 00..
‘NO_ANSWER_OVERFLOW’ ‘33333000005000’
AttributeReferenceID 425825
07:44:10.330 Int 04543 Interaction message “RequestApplyTreatment” received from 1328 (“URS_P”)
07:44:10.330 – created: CRequest@8c66030 RequestApplyTreatment-URS_P[1328]/425825
07:44:10.330: $+TLIB:CTI:Unknown:0:13773
07:44:10.330 +++ CIFace::Request +++
– new invoke
– thisCall by party
Parsed: RequestApplyTreatment
From: URS_P[1328]/425825
Numbers: +<000005000> -
Calls: 1125a890:1 none
Parties: 000005000.ccc05c0-1125a890:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0

– validate
– state check: ok
CIFace: Sent CRequest@8c66030 RequestApplyTreatment-URS_P[1328]/425825
FinishRequest CRequest@8c66030 RequestApplyTreatment-URS_P[1328]/425825
IFace stats: q=0 s=0
– complete
07:44:10.330: free_dcr 0000000010cd9db0
07:44:10.330: SIPTR(94497): Begin step 0 - SipTransactionProcessMsml(94498)
07:44:10.330: free_dcr 0000000012357fb0
07:44:10.330 SIPCONN(PHX_GVP_8): CtiRequest(3)
07:44:10.330: SIPDLG[45500]: register TRN[1271596]
07:44:10.330: Sending [0,UDP] 913 bytes to 10.94.159.44:5090 >>>>>
INFO sip:Genesys@10.94.148.45:5170 SIP/2.0
From: sip:8043533260@10.92.243.242;tag=386ADA4B-D516-4399-B159-7ED3DA8AA348-72962
To: sip:PHX_GVP_8@10.94.159.45:5060;tag=D07FD391-9CB1-40AF-EEB5-D725DC154008
Call-ID: 1CA5EF58-FD43-4816-A2C8-11BF7AD35DB4-43495@10.94.159.45
CSeq: 7 INFO
Content-Length: 308
Content-Type: application/vnd.radisys.msml+xml
Via: SIP/2.0/UDP 10.94.159.45:5060;branch=z9hG4bK96F215F5-4695-4921-97CE-24079C79D085-181964
Contact: sip:8043533260@10.94.159.45:5060
Max-Forwards: 69
Route: sip:000000000D40DD20@10.94.159.44:5090;lr;gvp.rm.datanodes=1|2;idtag=0000131C

<?xml version="1.0" encoding="UTF-8"?>
6

Forbidden, so it is trying to access something it doesn’t has permission to read at. Check your security and permissions on you WAS.