Call Flow Structure

sundaraas · May 14, 2009, 9:31am

Hi,

We are using 5 Servers (Database, Configuration, TServer, Stream Manager and Recording Server) for Outbound Dialing in Genesys 7.5. But i can’t understand how to dataflow in geneys outbound calling in (Predictive and Preview).

Anybody, Can u tell how to call flow in genesys dialer from agentlogin to agentupdate the call?

Thanks n’ Regards,
Sundaram

Rene · May 15, 2009, 4:07pm

Hi,

You can find almost all required information in “Outbound Contact 7.6 Deployment Guide”. Please read chapter “Architecture”.

R.