Call Duration

Architect & Flows
1

Dear Experts ,

i would like to get a support on below queries ,

  1. total duration of answered call ( total answered time )
  2. total duration ivr time ( the calls spent in ivr )

Regards ,

2

In what application you want to measure it? On what type of object you want to measure? Be more clear please in that

3

in genesys database GIM or ICon

4

Handling time it’s already there by default. The IVR depends on your GVP model