call can't be routed to agent

Voice & Telephony
1

Hi friends,

Have you found the same issue with me?

Calls can’t be routed to agent and I found in StatServer log as below

Capacity snapshot for place ‘761150’(‘Resources’), agent ‘765049’(‘Resources’) (CR=‘’
media_state current_number max_number routable

[ R 1 1 0 ] ← voice
Everytime when media_state is ‘R’ that means agent is ready but routable is ‘0’ then call can’t route to agent.

Do you know about this issue?

Many thanks,
TO

1 Like
2

Are you using capacity rules? How are they configured?
If not disable them on URS options.