Dear Experts,
we are having an issue with oneway audio , and i have checked logs and found that call which had issue used different codec … how could negotiate that codec on sip ??
All I can say is search previous questions about the same thing
Enviado de meu SM-G9650 usando o Tapatalk
actually the problem is once the caller connected to IVR its PCMA , after connecting to agent it become PCMU and having oneway audio issue
Then change codecs or in your gateway or in agent side
Enviado de meu SM-G9650 usando o Tapatalk
On Genesys SIP Server level you can enable the SDP application filter which will remove unnecessary codes from SDP. Or you can amend your configuration and set the appropriate (and required) codec(s) on all SIP based component like SIP Server, RM, MCP and WDE SE, etc.