Call After Evaluation

NICE CXone API & Integrations
1

Dear Expert ,

i am just genesys admin not develpoer but now i need to develop and IVR project call after evaluation for Outbound Call do supervisors .

i have already inbound call after evaluation

any one can help me on this ?>

2

So what do you need?
Remember we have no clue which pbx you have, which IVR you have, nor which is your architecture

Enviado de meu E6633 usando o Tapatalk

3

IVR developed in composer and implemented on URS , IRD,

Genesys will send calls to Cisco VG through SIP trunk