Calcul number of call answered with Duration more then 30seconds

Administration
1

Hi all

I would like to calculate the number of call answered (inbound) that have a duration more then 30s ?
How can I do this ?
I read that i should use talk time but all statistic which use talk time do not have timerange available …
So how can I do ? with a filter ? => but which filter should I enter ?
Same question with hostorical data : Does it works with historical data ?

Thanks !

2

Not filter, TimeRange. Please read the statserver guide, it is explained in there with much more options.

1 Like
3

Hello

In fact I create a new statistics … previously I thought that I should use only predefine statistics …
So
I think I success I create this statistics :
[Total_TalkTime_In_Threshold]
Category=TotalNumberInTimeRange
Description=blbabla
Formula=DCID
MainMask=CallUnknown, CallConsult, CallInternal, CallInbound
Objects=Agent, GroupAgents, GroupPlaces, Place
Subject=AgentStatus

And create it also in DMA

It seems to works …

if you have some remarks please let me know

1 Like
4

Hi Azerty,

yes this is how we did it, sometimes you need to restart the servers for the stats to take hold

cheers

Tambo