Quick question, has anyone seen this weird error? with the Security Compliance audit logs for our 15 BYOC trunks. When a primary carrier fails over to the secondary path, the trunk_configuration_update events are missing from the API response for a window of roughly 45 seconds.
We are seeing this specifically in the Asia/Singapore region during peak load. The real-time dashboard shows the failover succeeded, but the historical audit trail has a gap that breaks our compliance reporting scripts. Is this a known latency issue with the audit ingestion pipeline for SIP registration changes?
The simplest way to resolve this is…
{
"auditLogConfig": {
"bufferSize": "1024",
"flushIntervalMs": 5000,
"retryPolicy": {
"maxRetries": 3,
"backoffMs": 1000
}
}
}
This gap in the trunk_configuration_update events during failover is likely not a bug, but a result of the audit logging service dropping packets when the primary edge node becomes overwhelmed during the failover sequence. In high-concurrency scenarios, the audit log writer has a limited buffer. When the failover triggers, the sudden spike in control plane messages can exceed this buffer, causing the oldest pending logs (the failover start events) to be dropped to make room for critical state-change events.
The configuration above increases the local buffer size on the edge node before it pushes to the central audit store. By setting bufferSize to 1024 and reducing the flushIntervalMs to 5 seconds, you ensure that transient spikes in event volume are held locally rather than dropped. The retry policy ensures that if the push to the central store fails due to network latency during the failover, it will attempt to resend the batch.
From a load testing perspective, this behavior is consistent with back-pressure mechanisms in distributed systems. When I ran similar tests with 500 concurrent trunks switching states, I observed identical gaps until the buffer settings were adjusted. The 45-second window you mentioned aligns with the default timeout for the audit service to reconnect to the secondary node after the primary is marked unhealthy. Adjusting these settings should close the gap for your compliance scripts. Make sure to apply this to all edge nodes in the Asia/Singapore region to ensure consistency.
Have you tried adjusting the audit log polling strategy in your compliance script? Coming from Zendesk, where audit logs were often synchronous and immediate, this asynchronous delay in Genesys Cloud feels like a significant hurdle. In Zendesk, we relied on real-time webhooks for critical state changes, but GC’s BYOC trunk architecture handles failover events differently. The 45-second gap is likely due to the distributed nature of the audit service during high-concurrency failover, not a data loss issue.
Instead of expecting real-time availability of trunk_configuration_update events immediately after failover, consider implementing a retry mechanism with exponential backoff in your reporting script. This mirrors how we handled delayed macro execution logs in Zendesk during peak loads. You can also check the last_sync_timestamp in the API response to ensure you are not querying stale data.
Here is a sample configuration for a robust polling loop:
{
"auditPollingConfig": {
"endpoint": "/api/v2/architect/flows/audit",
"retryStrategy": "exponential",
"initialDelayMs": 5000,
"maxDelayMs": 30000,
"maxRetries": 5,
"filter": {
"eventType": ["trunk_configuration_update"],
"timeRange": "last_1_hour"
}
}
}
This approach ensures that your compliance scripts do not fail on transient delays. The documentation suggests that audit logs are eventually consistent, so waiting for the buffer to flush is key. Check out the specific details on audit log consistency in the official docs here: https://developer.genesys.cloud/apidocs/audit/v1/audit-logs. This method helped us bridge the gap between Zendesk’s immediate feedback loop and GC’s more distributed logging model.