Has anyone figured out why the bulk export job for digital channel interactions under legal hold is timing out when pushing to our private AWS S3 bucket in the Europe/London region. The job completes successfully for voice recordings but fails for chat and web messenger data. The endpoint used is /api/v2/analytics/bulk-data/export-jobs with view: FULL. The error occurs after 30 minutes of processing. The S3 bucket policy allows access from our Genesys Cloud tenant ID. The error message is shown below.
{
"code": 408,
"message": "Request Timeout: Export job exceeded maximum duration for digital channel metadata."
}
The issue started appearing after the last platform update. The metadata fetch seems to be the bottleneck. The chain of custody requirements mean we cannot delay this export. Any suggestions on how to optimize the query or split the date ranges to avoid the timeout. The current date range is 14 days. We need to ensure all audit trails are captured correctly for legal discovery.