I’m completely stumped as to why the bulk export job fails with a 504 Gateway Timeout when processing digital channel transcripts larger than 50MB in our BYOC environment. The setup uses Genesys Cloud v2024.1.0 with S3 integration in Europe/London. Smaller batches export successfully, but larger legal discovery requests consistently fail at the final aggregation step.
The error log shows:
“BulkExportJobFailed: Timeout waiting for S3 multipart upload completion. Request ID: req-8842a-b9c1”
We have verified that the IAM role has full S3 access and the VPC endpoints are correctly configured. The issue appears specific to transcript metadata size, not audio file size. Is there a known limitation on metadata payload size for BYOC exports? Any configuration tweaks to increase the timeout window?