BYOC Edge WFM Schedule Sync Timeout

I can’t seem to figure out why the BYOC Edge deployment in Chicago consistently times out when pulling WFM schedule data via the /api/v2/wfm/schedule/agent endpoint.

The edge node logs show a 504 Gateway Timeout after 30 seconds, despite the local network latency being under 5ms. This disrupts our weekly schedule publication workflow. Is this a known limitation with the current Edge SDK version, or should we be adjusting the timeout configuration on the proxy layer?

Check your WFM schedule payload structure. The 504 often stems from malformed JSON rather than latency. Ensure the schedule_version is explicitly defined.

{
 "schedule_version": "v2.1",
 "agent_ids": ["123"],
 "start_time": "2023-10-01T00:00:00Z"
}

Verify the edge node receives this exact format.