No idea why this is happening, the shift swap approval webhook fails with a 504 Gateway Timeout when routed through our local BYOC edge in Chicago. The latency between the edge node and the Genesys Cloud public API exceeds the 30-second threshold during peak scheduling hours.
We have verified internal network connectivity and increased the timeout setting in the Architect flow, but the failure persists. Is there a recommended configuration for handling high-volume WFM events on a BYOC deployment to prevent these drops?