Does anyone know why a Genesys Cloud Edge deployment might intermittently drop outbound HTTPS connections to a ServiceNow REST endpoint? The environment is a private cloud setup (BYOC) in the UK West region, handling digital channel interactions. We have configured a Data Action in Architect to trigger incident creation via a custom webhook. The payload includes standard fields like short_description and caller_id, mapped directly from the conversation context. Locally, via the main Genesys Cloud tenant, the integration works flawlessly with a latency of under 200ms. However, when routed through the Edge node, the connection hangs for approximately 15 seconds before returning a generic 504 Gateway Timeout from the edge proxy. Network traces from the Edge VM show the SYN packet reaching the ServiceNow firewall, but the TLS handshake seems to stall. We have verified that the Edge node has outbound access to port 443 and that the ServiceNow instance is whitelisted. The Edge version is 10.5.2.0, and the ServiceNow REST Message is configured for basic auth. The issue persists across multiple concurrent sessions, suggesting a resource contention or proxy configuration issue rather than a transient network blip. Has anyone encountered similar TLS negotiation delays on Edge nodes when connecting to external REST APIs?