BYOC Edge Node Registration Failing with 403 Forbidden on EU1

Voice & Telephony
1

Can anyone explain why the BYOC edge node registration is returning a 403 Forbidden error despite valid credentials?

Background

  • Environment: Genesys Cloud EU1, ServiceNow London instance.
  • Component: BYOC Edge Node v2.4.1.
  • Context: Attempting to register a new edge node for digital channel traffic offload.

Issue

The POST /api/v2/bypasstranscription/edges endpoint returns a 403 status. The payload includes the correct client_id and client_secret derived from the Admin > System > BYOC settings. The edge node certificate matches the CA bundle uploaded to Genesys Cloud.

Troubleshooting

  • Verified network connectivity to byoc-edge.eu1.genesys.cloud on port 443.
  • Checked ServiceNow integration logs; no upstream dependency failures.
  • Confirmed the edge node timestamp is synchronized via NTP (drift < 1s).
  • Re-generated API credentials in Genesys Cloud Admin.
2

Could someone explain why the BYOC edge node registration is returning a 403 Forbidden error despite valid credentials?

I usually solve this by checking if the API user has the Edge:Manage permission, as valid creds alone are not enough for registration.

3

Check your OAuth scope configuration for the integration service account. The Edge:Manage permission is necessary but insufficient for EU1 BYOC registration if the token lacks edge:write or edge:register scopes.

"scope": [
 "edge:manage",
 "edge:write",
 "edge:register"
]

Ensure the token includes these specific scopes to avoid 403 errors during node provisioning.