My configuration keeps failing for the bulk export job targeting our BYOC edge deployment.
The recording api v3.5.2 in the london region is failing to attach the chain of custody metadata to digital channel transcripts. the s3 bucket receives the audio files but the associated json payload is missing the legal_hold_id field. this breaks our audit trail requirements for the current discovery request. we have verified the edge node connectivity and the architect flow is routing correctly. the export job completes with a 200 status but the metadata validation fails on our side. has anyone seen this behavior with hybrid edge deployments where the metadata sync falls out of sync with the core tenant?
If I remember correctly… the missing legal_hold_id in the JSON payload during bulk exports from BYOC edge nodes is typically caused by a mismatch between the recording retention policy settings and the metadata injection rules defined in the Architect flow. The edge node captures the audio correctly, but the metadata enrichment happens at the Genesys Cloud platform level before the final S3 upload. Ensure that the recordings block in your flow explicitly includes the metadata object with the legal_hold_id field mapped to a valid flow variable or attribute. For example, in the recording block configuration, add "metadata": { "legal_hold_id": "{{flow.variable.legalHoldId}}" }. Additionally, verify that the WFM adherence and performance dashboard settings are not inadvertently filtering out these recordings due to custom retention policies. If the metadata is still missing, check the edge node’s configuration for any custom headers that might be stripping the payload during transmission. The issue often stems from the edge node not receiving the full context from the Architect flow, so ensure that the get_agent block is properly capturing the necessary attributes before the recording starts. Finally, review the S3 bucket permissions to ensure that the Genesys Cloud service account has write access to the metadata files, not just the audio files. This should resolve the audit trail gap and ensure compliance with discovery requirements.