Quick question, has anyone seen this weird error? with our BYOC Edge configuration when attempting to bulk export digital channel recordings for legal discovery. The issue specifically affects WhatsApp and Web Chat metadata exports, while standard voice recording exports continue to function without interruption. This inconsistency suggests a permissions issue tied to the specific data payload structure rather than a general connectivity failure.
The flow executes the initial API call to Genesys Cloud successfully, retrieving the list of recording IDs. However, when the Data Action attempts to generate the S3 presigned URL for the upload, the process halts immediately. The error log returns a 403 Forbidden response from the S3 bucket endpoint, accompanied by the message SignatureDoesNotMatch. This occurs despite the IAM role attached to the Edge having full s3:PutObject permissions.
We are using Genesys Cloud API version 2023-10-01 and the latest BYOC Edge runtime. The environment is hosted in the EU-West region to comply with data residency requirements. The S3 bucket policy allows access from the specific VPC endpoint, yet the signature validation fails during the presigned URL creation step. Chain of custody logs show the request originated from the correct Edge IP range.
Has anyone encountered a mismatch between the BYOC Edge generated signature and the S3 expected format for digital channel metadata? We need to ensure the audit trail remains intact for the legal hold request. Any insights into the specific headers required for the presigned URL generation would be appreciated.