Stuck on the initial configuration of our Genesys Cloud BYOC environment while migrating our digital channels from Zendesk. Coming from the Zendesk world, where file storage and media handling were largely abstracted away within their managed infrastructure, the explicit requirement to configure AWS S3 bucket policies for Genesys Cloud Edge feels like a significant shift in responsibility.
We are attempting to deploy the BYOC Edge stack using the provided Terraform modules in the eu-west-1 region (Paris timezone compliance). The deployment script halts during the aws_s3_bucket_policy resource creation. The error suggests that Genesys Cloud’s service principal cannot assume the necessary role to write media files to the designated S3 bucket.
Error: putting S3 Bucket Policy (my-gc-bucket-policy): operation error S3: PutBucketPolicy, https response error StatusCode: 403, RequestID: 1234567890ABCDEF, HostID: xyz...: AccessDenied
In Zendesk, we simply pointed to the storage endpoint, but here the IAM role assumption seems to be failing. We have verified that the Trust Policy on the IAM role allows sts:AssumeRole for the Genesys Cloud AWS account ID provided in the documentation. However, the S3 bucket policy itself seems to be rejecting the PutObject action from the Genesys Cloud principal.
Is there a specific condition in the S3 bucket policy that must be present for the BYOC Edge to function correctly? We are following the “Standard BYOC Deployment” guide, but the documentation does not explicitly mention the aws:SourceVpce condition or similar constraints that might be causing this 403.
Any insights on the exact JSON structure required for the bucket policy to allow Genesys Cloud to write interaction recordings? We are eager to get this working to replicate our Zendesk Talk recording retention policies in Genesys Cloud.