Our AppFoundry integration is encountering a persistent 502 Bad Gateway error when attempting to sync Architect flow definitions through the BYOC Edge instance. This issue manifests specifically during the initial deployment phase after a major platform update (v24.1.0). The standard API endpoints function correctly, but any request routed through the local Edge proxy for flow creation or updates returns the 502 status code immediately. The latency is negligible, suggesting the issue is not a timeout but a routing or authentication rejection at the Edge layer.
The environment consists of a multi-org setup where the Edge instance is deployed in AWS us-west-2 to align with our primary tenant region. We are utilizing the Genesys Cloud Platform API SDK v2.1.0 for Python. The authentication flow uses the standard OAuth2 client credentials grant, and we have verified that the access token is valid by successfully calling /api/v2/users/me via the direct API. However, when the same token is used through the Edge proxy, the connection is dropped.
Here is the payload being sent to the Edge endpoint:
{
"id": "flow-12345-abc",
"name": "Customer_Verification_Flow",
"description": "Validates customer identity via API",
"entryPoints": [
{
"id": "entry-1",
"name": "Start",
"type": "start"
}
],
"steps": [
{
"id": "step-1",
"name": "API_Call",
"type": "api",
"configuration": {
"url": "https://api.internal-service.com/verify",
"method": "POST"
}
}
]
}
The Edge logs show a 401 Unauthorized response from the upstream Genesys Cloud server, which is then converted to a 502 by the proxy. We suspect this might be related to how the Edge instance handles the Authorization header or perhaps a mismatch in the expected OAuth scope for architect:flow:write. Has anyone encountered similar issues with BYOC Edge deployments handling Architect API calls? Any insights into the specific header requirements or scope configurations for Edge proxies would be appreciated.